Terms and Conditions
The following is a summary of our Terms and Conditions of Services. For a complete copy of our Terms and Conditions of Services, please contact our office.
Finest Cleaners (“We”, “Us”, “The Company”) offers five types of professional cleaning services:
- Domestic Cleaning
- End of Tenancy Cleaning
- Builders Cleaning
- Carpet & Upholstery Cleaning
- Window Cleaning
When you (“You”, “Your”, “Client”) book any service with our cleaning company, by telephone, fax, email or website, you enter into a binding contract with Us and are subject to our full Terms and Conditions of Service. A summary of key points follows:
The charges you will incur will depend on the type of service you choose. The hourly or flat fee you will be charged will be confirmed, in writing, at the time of booking.
Payment will be due prior to the commencement of services unless otherwise arranged with us in writing. Payment can be made by bank transfer, major credit card, debit card, or cash. If a debit/credit card is used, a 3% card processing fee will be added to the total amount due.
No refunds will be considered after the cleaning services are completed. If a Client cancels a pre-paid cleaning service at least 24 hours before the scheduled start time, a full refund will be issued. If one of our employees fails to attend a scheduled pre-paid cleaning visit, a full refund will be issued.
If You cancel a non-contract scheduled cleaning appointment within 24 hours of the scheduled start time, You may be charged. If You cancel a contracted scheduled cleaning appointment within 24 hours of the scheduled start time, You will be charged the full price of the service.
These same fees will be charged if our employee cannot gain access to Your home, through no fault of The Company.
Termination of Contract
You may cancel your contract by giving 30 days prior written notice. However, you must have at least 2 cleaning services carried out during the 30 days notice period. If you don’t provide proper notice or fail to have 2 cleaning services performed, you will be charged.
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